Privacy Policy

Last Updated: February 14, 2026

Proprius Recovery Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.proprius-recovery.com or use our medical revenue recovery services.

1. Information We Collect

We may collect information about you in various ways:

• Personal Data: Name, email address, phone number, medical specialty, and practice information you provide through our contact forms.
• Medical Billing Information: EOBs, claims data, and procedure information necessary to provide our revenue recovery services.
• Usage Data: Information about how you access and use our website, including IP address, browser type, pages visited, and time spent.
• Cookies: Small data files stored on your device to improve your experience.

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our medical revenue recovery services
• Communicate with you about your inquiries and our services
• Process and manage your revenue recovery cases
• Send you relevant updates about the No Surprises Act and IDR arbitration
• Comply with legal obligations
• Protect against fraud and unauthorized access

3. HIPAA Compliance

We understand the sensitive nature of medical information. We maintain appropriate administrative, technical, and physical safeguards to protect the privacy and security of your health information in compliance with HIPAA regulations. We will only use or disclose protected health information (PHI) as permitted by law and our Business Associate Agreement with healthcare providers.

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties who assist in operating our website and providing services, including Web3Forms (our form processing provider, which receives contact form submissions on our behalf)
• IDR Entities: Certified arbitrators as required for the dispute resolution process
• Insurance Companies: As necessary to pursue your revenue recovery claims
• Legal Requirements: When required by law or to protect our rights

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy. Specifically:

• Contact form data: Retained for up to 2 years after your last interaction with us
• Medical billing information: Retained for the duration of your case plus 7 years, as required for regulatory compliance
• Website usage data: Retained for up to 26 months via Google Tag Manager, Vercel Web Analytics, and Vercel Speed Insights

You may request deletion of your data at any time by contacting us.

6. Data Security

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your information. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Receive a copy of your data in a portable format

8. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected, used, and disclosed
• The right to request deletion of personal information
• The right to opt-out of the sale or sharing of personal information
• The right to non-discrimination for exercising your privacy rights

We do not sell your personal information. To exercise your CCPA rights, contact us using the information below.

9. Cookies Policy

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Essential cookies are necessary for the website to function properly.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be indicated by the "Last Updated" date at the top of this page.

13. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact us:

Proprius Recovery Inc.
9604 Artesia Blvd. Suite 104
Bellflower, CA 90706
Phone: (917) 647-5031
Email: adokukin@dr-rehab.com