Terms of Service

Last Updated: August 20, 2026

Welcome to Proprius Recovery Inc. These Terms of Service ("Terms") govern your use of our website www.proprius-recovery.com and our medical revenue recovery services. By accessing our website or using our services, you agree to be bound by these Terms.

1. Services Description

Proprius Recovery Inc. provides medical revenue recovery services for out-of-network healthcare providers, including but not limited to:

• Analysis of underpaid Explanation of Benefits (EOBs)
• Preparation and filing of Independent Dispute Resolution (IDR) claims under the No Surprises Act
• Conducting the statutory open negotiation period with the plan on your behalf, and preparing the offer submitted in federal IDR
• Documentation preparation and case management for arbitration proceedings

2. Eligibility

Our services are available to licensed healthcare providers and medical practices in the United States. By using our services, you represent that you are a licensed healthcare provider or authorized representative of a medical practice.

3. Contingency Fee Structure

Our services operate on a contingency fee basis:

• There are no upfront costs or retainers required for our services. The federal process itself carries its own fees, set by the Departments rather than by us: an administrative fee per party per dispute, and the certified IDR entity's fee, which is borne by the non-prevailing party. These are set out at what this costs.
• We only collect fees upon successful recovery of funds
• Our fee is a percentage of the recovered amount, as specified in our service agreement
• If no funds are recovered, you owe us nothing

4. Client Responsibilities

When using our services, you agree to:

• Provide accurate and complete information regarding your claims
• Supply all necessary documentation including EOBs, claims, and medical records
• Respond promptly to our requests for information
• Authorize us to prepare and submit disputes on your behalf in the federal IDR process, which is an administrative process conducted through the Departments' portal and does not constitute legal representation
• Comply with all applicable laws and regulations

5. Limitation of Services

Our services are limited to revenue recovery assistance. We do not provide:

• Legal advice (we recommend consulting with a healthcare attorney for legal matters)
• Medical billing services beyond dispute resolution
• Guarantees of specific recovery amounts or outcomes

6. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of Proprius Recovery Inc. and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

7. Confidentiality

We maintain strict confidentiality regarding all client information and medical data. Claim documentation — EOBs, remittance advice, and the records supporting a dispute — routinely contains protected health information. Under HIPAA, a company that handles such material on a practice's behalf acts as a business associate, and that relationship is required to be governed by a Business Associate Agreement (45 CFR 164.502(e) and 164.504(e)). A BAA is executed with your practice as part of engagement, and the handling of your material is governed by its terms.

8. Limitation of Liability

To the fullest extent permitted by law, Proprius Recovery Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the fees actually paid by you for our services.

9. Indemnification

You agree to indemnify and hold harmless Proprius Recovery Inc., its officers, directors, employees, and agents from any claims, losses, or damages arising from your breach of these Terms or your violation of any law or third-party rights.

10. Termination

Either party may terminate the service relationship with written notice. Upon termination, any pending cases will be handled according to the terms of our service agreement. We reserve the right to terminate services if we believe you have violated these Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

12. Dispute Resolution

Any disputes arising from use of this website or our services shall be resolved through binding arbitration in the State of California, in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted on an individual basis; class action arbitrations are not permitted. Nothing in this clause prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

13. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact Information

For questions about these Terms of Service, please contact us:

Proprius Recovery Inc.
9604 Artesia Blvd. Suite 104
Bellflower, CA 90706
Phone: (917) 647-5031
Email: adokukin@dr-rehab.com